Shipping policy
Shipping
We currently ship from Berlin, Germany.
Orders are usually processed within 1–3 business days after payment has been received.
Shipping times depend on the destination and the selected shipping method.
Estimated delivery times:
- Germany: 2–5 business days
- European Union: 5–10 business days
- International: 7–21 business days
Please note that delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping costs
Shipping costs are calculated at checkout based on the destination and the selected shipping method.
Any applicable customs duties, taxes or import fees outside the European Union are the responsibility of the customer.
Order tracking
If tracking is available for your shipment, you will receive a tracking number by email once your order has been dispatched.
Damaged or lost shipments
If your order arrives damaged or appears to be lost during transit, please contact us as soon as possible at:
We will work with the shipping carrier to resolve the issue.
Questions
If you have any questions regarding shipping, please contact us at: